Política de envío
Shipping Policy
Last updated: July 2026
At TROVI, every order is packed and shipped with care from our suppliers' warehouses in the United States and abroad. Because we work with a curated network of partners, shipping details can vary slightly by product.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You will receive a confirmation email as soon as your order ships.
Delivery time
- Products shipped from US warehouses: typically 3–8 business days after processing.
- Curated international finds (e.g., K-Beauty): typically 7–15 business days after processing.
Estimated delivery windows are shown at checkout when available. Delays caused by carriers, customs, or weather are outside our control, but we will always help you track your package.
Shipping rates
Shipping costs (including any free-shipping promotions) are calculated and displayed at checkout before you complete your purchase.
Tracking
Once your order ships, we will email you a tracking number. If you have not received tracking within 4 business days of your order, write to us at hola@trovi.shop.
Shipping destinations
We currently ship to the United States (excluding PO boxes for some oversized items). More destinations are coming soon.
Wrong address or lost packages
Please double-check your address at checkout. If a package is returned to sender because of an incorrect address, we will contact you to arrange reshipment (additional shipping fees may apply). If your tracking shows delivered but you cannot find the package, contact us within 7 days and we will open an investigation with the carrier.
Questions? We answer within 1 business day: hola@trovi.shop