Política de reembolso
Return & Refund Policy
Last updated: July 2026
We want you to love what you discover at TROVI. If something isn't right, we'll make it right.
30-day returns
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition and packaging, with tags where applicable.
For hygiene reasons, the following cannot be returned once opened: skincare and beauty products with broken seals, personal care items, and pet consumables. Items marked as final sale are not eligible for return.
How to start a return
- Email hola@trovi.shop with your order number and the reason for the return.
- We will reply within 1 business day with the return address and instructions. Because our products ship from different partner warehouses, please do not send anything back before receiving instructions.
- Ship the item back. Unless the return is due to our error (wrong, damaged, or defective item), return shipping costs are the customer's responsibility.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with photos of the item and the packaging. We will send a replacement or issue a full refund — including shipping — at no cost to you.
Refunds
Once we receive and inspect your return, we will notify you and process your refund to the original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the credit.
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.
Order cancellations
Need to cancel? Contact us as soon as possible. If your order has not shipped yet, we will cancel and refund it in full. Once shipped, it follows the standard return process.
Questions? hola@trovi.shop