FAQ

When will my order arrive?

Most US-warehouse orders arrive in 5–8 business days; curated international finds (like some K-Beauty) can take 7–15 business days. You'll get tracking by email the moment it ships.

How much is shipping?

Shipping rates are calculated at checkout based on your order — quick and transparent, no surprises.

Where do orders ship from?

Mostly from US-based fulfillment centers through our vetted supplier network — and some curated finds ship directly from our partners abroad.

Can I return something?

Yes — you have 30 days from delivery. See our Returns & Refunds page for the simple steps.

What payment methods do you accept?

All major credit and debit cards, plus the express options shown at checkout.

How do I reach you?

Email hola@trovi.shop — we answer within 24 hours, in English or Spanish.